Rural Healthcare Transportation Services
Frequently Asked Questions
CET's Rural Veteran's Healthcare Transportation Service (Jefferson County)
CET was awarded an Oregon Department of Transportation (ODOT) grant to provide transportation to healthcare services for veterans living in Central Oregon. This ADA-accessible transportation service will provide veterans with connections to doctor appointments, the VA clinic, pharmacies, and other important healthcare destinations located across the region.
Who is eligible to utilize this service?
All veterans living throughout Crook, Jefferson, and Deschutes counties, and the Confederated Tribes of Warm Springs.
How much does it cost?
Thanks to an ODOT grant, this service is NO COST to all eligible veterans.
What destinations are eligible for CET’s Rural Veteran’s Healthcare Transportation service?
All healthcare related trips, including but not limited to appointments for physical or mental health, pharmacies, dental appointments, hearing and eye specialists, and physical therapy are eligible for this service.
How do I schedule a ride?
- Call CET’s Call Center at 541-385-8680, Monday – Friday from 7am – 4pm. Dial “1” for English or “2” for Spanish, then press “2” for Dial-A-Ride/Bus.
- Inform CET’s Customer Service Representative you are a veteran interested in scheduling a Rural Veteran Healthcare Transportation ride. Provide your name, date of birth, pick up and drop off addresses, appointment time (if applicable), and time of return ride.
- Rides can be scheduled up to 14 days in advance and as quickly as the same day, but please note that we cannot guarantee same-day rides due to availability. We recommend calling at least 24 hours ahead of time to ensure a ride can be scheduled—especially before your first ride.
- Make sure to have your trip information, including all addresses and appointment time, ready when you call.
- Be ready 30 minutes before your scheduled pick up and 60 minutes before your scheduled drop off ride.
What are the service hours?
CET’s Rural Veteran’s Healthcare Transportation Service operates from 7am – 6pm, Monday through Friday.
When should I schedule my ride?
We recommend always scheduling your ride at least 24 hours in advance to ensure our operations team can accommodate your request.
What are the reservation timeframes?
- Pick up – Be ready 30 minutes before scheduled ride
- Drop off – Be ready 60 minutes before scheduled ride
- Will Call Returns – Pick up from 5 mins up to 60 mins from scheduled ride
- If a rider is going to a medical appointment and does not know what time they will be done, they can request a “will call.” Will calls must be reserved at least 24 hours in advance and are limited to five per day, Monday through Friday.
- Please note that drivers are instructed to leave after 5 mins if the passenger does not show.
How do I cancel my scheduled ride?
- If you cannot make your ride, just give us a call! Please be sure to reach out to one of our customer service representatives at least 60 minutes before your reservation at 541-385-8680.
- If you did not make your first ride, please notify us of any other rides you have scheduled that day.
What is CET doing to mitigate the spread of COVID-19?
CET continues to require all drivers and passengers to wear face masks while on-board vehicles and inside facilities.
*Exceptions are made for children under two years of age, for people with disabilities, or with certain health conditions who cannot wear a mask.
What else do I need to know about using this service?
- Please note that the duration of this service is based on available funding.
- Ride times are scheduled based on availability, so be sure to schedule your ride as soon as possible, but at 24 hours in advance.
- Unexpected delays may occur due to traffic, passenger delays, or weather.
